At LARA SALES STORE, we’re committed to making your modest fashion journey as seamless as our designs. Below you’ll find answers to common questions about our collections, delivery, and services.

Our Collections

What styles of modest fashion do you specialise in?
Our carefully curated collections focus on timeless elegance for the discerning woman. We offer:
  • Bridal: Sophisticated wedding attire that respects modesty traditions
  • Seasonal Collections: Including our current Fall/Winter 23 and upcoming Resort 24 lines
  • Modest Dresses: Versatile pieces designed for both special occasions and daily wear
Each piece reflects our Norwich design studio’s commitment to quality fabrics and thoughtful detailing.
Are your collections suitable for different cultural modest fashion needs?
Absolutely. Our designs are created with global sophistication in mind, offering:
  • Longer hemlines and sleeves
  • Higher necklines without compromising style
  • Breathable, quality fabrics for comfort
  • Versatile pieces that transition seamlessly from day to evening

Ordering & Delivery

What delivery options do you offer?
We provide two tailored shipping services to suit your needs:
  • Standard Express Delivery (£12.95): Via DHL/FedEx (10-15 days after dispatch) – ideal for urgent needs like wedding guest dresses
  • Complimentary Standard Delivery: Free for orders over £50 via EMS (15-25 days after dispatch) – perfect for seasonal wardrobe building
Our Norwich team processes all orders within 1-2 business days with boutique-level care.
Which countries do you deliver to?
We ship globally to our community of sophisticated women, excluding some remote areas in Asia. All packages are dispatched from our Norwich studio with eco-conscious packaging.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. For any delivery queries, our personal support team at [email protected] is always happy to assist.

Payments & Security

What payment methods do you accept?
For your convenience and security, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed through secure payment gateways.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We want you to love every piece as much as we do. Our return policy includes:
  • 15-day return window from receipt date
  • Items must be unworn, with tags attached
  • Original packaging should be used where possible
Please contact [email protected] to initiate returns.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. You’re welcome to place a new order for your preferred size or style while returning the original item.
How long do refunds take to process?
Once we receive your return, please allow:
  • 5-7 business days for processing
  • Additional time for your bank to post the refund (typically 3-5 business days)
You’ll receive email confirmation at each stage.

Additional Services

Do you offer bridal consultations?
Yes! Our Norwich design studio offers personalised consultations for bridal selections. Please email [email protected] to arrange an appointment or virtual consultation.
Can I request special sizing?
While we offer standard sizing, we’re happy to discuss special requests where possible. Contact our team with your specific requirements.
How can I stay updated on new collections?
Join our mailing list (available on our homepage) to receive:
  • Exclusive previews of seasonal collections like Resort 24
  • Modest fashion styling tips
  • Special offers for our discerning clientele

Have a question we haven’t answered? Our Norwich-based team is always delighted to assist. Email us at [email protected] for personal support with your modest fashion journey.